top of page
FAQS
Home > FAQs
-
Where are you located?As a wholesaler, our new home is in the kitchen of Santa's Lodge. Our new commercial facility allows us to fulfill orders of all sizes. We do have two retail partners who currently carry our cookies: - Two Sisters Country Store located in the downstairs dining area of Santa's Lodge (91 W Christmas Blvd. Santa Claus, IN 47579) - Sycamore Street Coffee House in Rockport (817 Sycamore St. Rockport, IN 47635)
-
Do you have a store?No, not a physical store. We bake from our commercial kitchen located in Santa's Lodge in Santa Claus, IN. Currently, our retail partners are Two Sisters Country Store located in the downstairs dining area of Santa's Lodge (91 W Christmas Blvd. Santa Claus, IN 47579) and Sycamore Street Coffee House in Rockport (817 Sycamore St. Rockport, IN 47635)
-
Do you deliver?Based on current volume, we have temporarily turned off delivery.
-
Do you have gluten-free products?The one item on our everyday menu that is gluten-free is our caramel meringue cookie. Some months may have a gluten-free offering in the assortment (for example, the Black & White Cookie in January). Please note that our kitchen is not gluten-free, so trace amounts of gluten may still be present.
-
What else do you do besides cookies?We are a bake-to-order specialty bakery. This means that we only bake our products when they are ordered. As such, we are happy to accommodate most requests as long as we know we can produce them with excellence. In addition to our rotating monthly menu of cookies, we produce fruit tarts, meringues, cinnamon rolls, cocoa bombs, marshmallows, brownies, caramels and toffee. We will keep our Facebook page up to date on current offerings, but please feel free to reach out if you have a special request in mind.
-
Do you do special orders?Please see the above question and answer. We can accommodate an order for a single tray of brownies , and we have fulfilled orders for entire office buildings for 50 dozen cookies. Please contact us for pricing and details.
-
Do you ship?We ship within the state of Indiana for a flat rate of $10. Larger orders are subject to higher shipping fees. We do not ship outside Indiana.
-
How long are your cookies and other products good for?We use no preservatives so the shelf-life on our products will be shorter than commercially produced bakery items. The cookies will last about 7 days in their original wrapper. Tarts and cinnamon rolls a bit shorter than that. The product is best fresh, but rest assured they are just as good a few days later.
-
I have nut/egg/soy/dairy allergies. Do you have anything for me?Unfortunately, all our products are produced with egg and dairy. Most have some amount of soy in them. We do make every effort to keep non-nut items away from nuts, but the kitchen is not nut-free and can make no guarantees about any of our products being free from common allergens.
-
Can I see the ingredient labels?Yes, of course! Please send inquiries to info@santaclauscookieco.com and we will send you what you need. Also, be assured that each cookie is individually labeled with ingredient lists and allergen warnings.
-
Any wholesale opportunities?Yes! Please reach out to info@santaclauscookieco.com to inquire about carrying our cookies at your retail establishment.
bottom of page